Important Information

Of course, we hope that an emergency situation never happens but is very important that you understand what to do if it does.

  • Make yourself familiar with the site and note all landmarks and emergency access routes or exits. Do not obstruct these routes with buggies, vehicles or any other objects.  

  • If you spot an emergency situation, please contact Event Control on radio channel 1 immediately, or by using the below contact numbers if you do not have a radio. Remain calm and provide as much clear and detailed information on the situation and your location as you can, using grid references (if known) or other key landmarks.

  • If under emergency conditions, always follow the direction of security and stewards immediately and remain calm. The events have a policy of escape and preservation of life. 

IN EVENT OF EMERGENCY, CALL PRODUCTION 020 3910 9092 OR EVENT CONTROL 0203 728 6433
Then contact the Senior Safety Advisor - Jim Davey - 07739 660056

Emergency Procedures

Safeguarding

CarFest is committed to maintain the safety and well-being of all persons on the site, notably of children and vulnerable adults. CarFest has a zero tolerance to all forms of abuse towards children and vulnerable adults. If you have any concerns regarding the well-being or safety of another person, or of your own well-being or safety, please reach out to our safeguarding team:

Designated Safeguarding Team:

Michelle Smith - SG@redwood.events - 07713 835914

Jim Davey - jim@redwood.events - 07739 660056

If your safeguarding concern is urgent, and you cannot reach the Designated Safeguarding Team, please contact Event Control on 0203 728 6433 or ask any member of Security or Event Organisers and ask that they contact Event Control via radio.

Please ensure you have read and understood the Safeguarding Policy and procedures.

At CarFest we are supporting the UK counter terrorism security effort by joining Protect UK, with the aim to enhance the protective security knowledge and awareness across the event site.

We recommend that all staff complete an online Action Counters Terrorism (ACT) e-leaning course before arriving onsite. This is not mandatory but will provide you with a foundational awareness of counter terrorism and security considerations.

Protect UK also offer a free smartphone app, which provides us full guidance on all aspects of protective security. We reccomend downloading the app for use if needed at the event.

For further information on counter terrorism and to understand the current UK threat level, please visit the Protect UK website.

Counter Terrorism

  • If you are arriving in a vehicle you should approach the event from the South / A303, leaving at the Micheldever Station exit. Follow event signage towards Overton and enter the site at Gate A1 (What3Words///piglets.taller.twice) or Google Maps link here. From here you will enter the event site by walking to Production.

    Do not approach the event site from Overton Village – this will cause delays and congestion.

    If you are taking public transport, we recommend heading into Overton or Basingstoke and getting a taxi to the event site from there. Overton Train Station is approx. a 10-minute drive to the event site, and Basingstoke is approx. a 20-minute drive.

    There is a designated taxi drop off and pick up, which can also be used if being dropped off by a friend or family member. Direct the driver to Gate A1 during build and break days or to gate A2 during the event live days (Friday to Saturday). From here follow the signs to production.

    Please ensure you report to the Production Office, next to Red Campsite, before starting work at the event.

    We will send arrival packs via email in early August.

  • Car Parking for staff will be in the red car park, accessed via gate A1. All vehicles must have a completed vehicle pass, printed and displayed in the windscreen.

    Vehicle passes will be sent with arrival to site packs in early August.

  • If we have agreed to book accommodation for you, information about where you are staying, check in times and other info will be emailed in early August.

    If you have any questions about accommodation or are not sure if we are providing it for you, please contact Sophie Matcham.

    If you are staying onsite in your own tent, caravan or campervan please make sure you have confirmed this with Sophie. Unless otherwise agreed you will be camping in the red campsite, located near the production compound.

  • Upon arrival at the event, you must show your site induction QR code (sent via email upon completion of the site induction form) and e-ticket (sent with arrival to site information) to receive your both site induction wristband and event access wristband. The wristband collection point is located on the production pad. Please note that event access wristbands can only be collected on the below dates.

    Wristband Collection Point Opening Times:

    Wednesday 20th August 12:00-19:00

    Thursday 21st August 07:00-21:00

    Friday 22nd August 07:00-19:00

    Saturday 23rd August 07:00-19:00

    Sunday 24th August 07:00-19:00

  • Crew catering is located in the red campsite, near the production office.

    Your meal allocation will be pre-loaded onto your e-ticket QR code, which must be shown and scanned when collecting meals. The QR code can be downloaded to a smart phone wallet, shown as a PDF attachment on a phone or printed and shown on paper. Please note that paper voucher alternatives will not be available onsite.  

    Mealtimes during the event week are:

    Breakfast: 07:00-09:00 (09:30 on Friday, Saturday and Sunday)

    Lunch: 12:00-14:00 (14:30 on Friday, Saturday and Sunday)

    Dinner: 17:30-19:30 (20:00 on Thursday, Friday, Saturday and Sunday)

    If you are a feature manager or your role requires you to be out on the event site during lunch service, you will be provide with a packed lunch instead of crew catering.

    We recommend you bring your own snacks with you, in case you get hungry in between mealtimes.

    Please bring your own reusable bottle. There are plenty of water refill points across the event site. This is inline with our Sustainability Policy.

  • During build and break periods please remember that the event site is effectively a building site and will be operating under CDM regulations. It is therefore mandatory that you bring and wear a high-vis vest. Should you not have one, there will be available some to buy at the Production Pad on arrival to site.

    Please ensure you wear appropriate clothing and sturdy shoes during the build and break periods. During the event open periods please dress smartly but for comfort.

    Having wet weather clothing (wellies, waterproof jacket and trousers) is highly advisable, as is having a sun hat available if needed.

    If its sunny please don't forget to put on sunscreen, cover up and drink plenty of water.

    If you are in a public facing role, you will be provided with a branded t-shirt and/or a hoody.

  • All radios are to be collected from the Production Office, and must be signed out and returned everyday.

    Please remember what channel you are on and if you go to another channel to speak to someone switch back to your channel so we know where to contact you.

    Please only use the radio if essential and keep all conversations to a minimum. Think carefully before you speak.

    Be aware that many other people, including the public could be listening into your call.

    Please make sure you wait for someone else’s conversation to finish before you start yours.

    If you need to have a long chat with someone on a radio please advise your fellow user to go to the chat channel to have a more detailed conversation – but please remember to switch back to your operating channel once you are finished.

    If you see an emergency turn to channel 1 and report it.

    Radios cost £500 to replace. DO NOT lose them or you will be asked to pay for the replacement cost.

  • Ahead of arriving onsite, you will be sent a briefing document for your role.

    For some roles we will be holding a pre-event online briefing. A meeting invite link will be sent out for in due course.

  • We will have 24/hr medical cover on the event site from Wednesday 20th to Monday 25th August. The medical tent is within the FoodFest field, which is located next to the campsite/event site entrance. We recommend you making yourself familiar with the location.

    During the build, break and event live periods, there will also be a first aid point and defibrillator at the Production Office.

    If you come across an individual who is in need of first aid between Thursday 21st and Sunday 24th, please notify a member of the Event Control Team on radio channel 1. At all other times please contact the Production Office on radio channel 2.

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